What Information Do We Collect?

At Joe the Baker, we are committed to safeguarding your privacy. To provide you with the best possible experience, we collect various types of information from you through different interactions with our site. Here’s a comprehensive look at the information we gather and how we use it:

Types of Information We Collect

When you engage with our site, we collect information in several ways:

  1. Registration Information: When you create an account or register on our site, we ask for essential details to set up your profile. This may include your name, email address, mailing address, phone number, and credit card information.
  2. Order Information: If you place an order on our site, we collect details necessary for processing your transaction and fulfilling your order. This includes your name, email address, mailing address, phone number, and payment information.
  3. Newsletter and Subscription Information: If you subscribe to our newsletter or any other updates, we collect your email address to send you the information you requested.
  4. Survey and Form Responses: When you participate in a survey or fill out a form on our site, we collect the information you provide, which may include feedback on our services or products.
  5. Anonymous Visits: You can browse our site without registering or providing personal information. However, certain features or functionalities may be limited if you choose to remain anonymous.

How We Use Your Information

The information we collect is used in various ways to enhance your experience and improve our services. Here’s a detailed overview of how we use your data:

  1. Personalizing Your Experience: We use the information you provide to tailor your experience on our site. This helps us respond more effectively to your individual needs and preferences.
  2. Improving Our Website: Your feedback and usage data help us continuously improve our website offerings. We analyze this information to enhance functionality, design, and user experience.
  3. Enhancing Customer Service: The information you provide enables us to respond more efficiently to your customer service requests and support needs. This ensures that we address your concerns promptly and effectively.
  4. Processing Transactions: We use your information to process and manage transactions, including order fulfillment and payment processing. Rest assured, we handle your data with the utmost care to ensure secure transactions.
  5. Administering Contests and Promotions: Your information helps us manage contests, promotions, surveys, and other site features. We use this data to communicate with you about these activities and ensure they run smoothly.
  6. Sending Periodic Emails: If you opt-in to our mailing list, we will use your email address to send you updates, news, and information about our products or services. You can unsubscribe from these emails at any time.

How We Protect Your Information

Protecting your personal information is a top priority for us. We implement several security measures to maintain the safety of your data:

  1. Secure Server Technology: We use a secure server with Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission. This technology protects your data as it travels from your browser to our servers.
  2. Encrypted Payment Processing: All sensitive financial information, such as credit card details, is encrypted and stored in our Payment Gateway provider’s database. Access to this data is restricted to authorized personnel only, who are required to keep it confidential.
  3. Data Retention Policy: We do not keep your credit card or sensitive financial information on file for longer than necessary. We retain this information for a maximum of 60 days post-transaction to ensure secure processing and compliance.

Do We Use Cookies?

Yes, we use cookies on our Website. Cookies are small files transferred to your computer’s hard drive through your web browser, provided you allow them. Here’s how we use cookies:

  1. Shopping Cart Management: Cookies help us remember the items you add to your shopping cart and save your preferences for future visits.
  2. Understanding User Preferences: We use cookies to capture and remember your preferences, which helps us tailor your browsing experience.
  3. Managing Cookie Settings: You can manage your cookie preferences through your browser settings. You can choose to receive notifications about cookies or disable them entirely. However, please note that disabling cookies may affect the functionality of some services on our site.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or transfer your personally identifiable information to outside parties, except under specific circumstances:

  1. Trusted Third Parties: We may share your information with trusted partners who assist us in operating our Website, conducting our business, or serving you. These parties agree to keep your information confidential.
  2. Legal Requirements: We may release your information to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.
  3. Non-Personally Identifiable Information: We may share non-personally identifiable visitor information with other parties for marketing, advertising, or other purposes.

Your Choices and Rights

You have the right to access, update, or delete your personal information. If you have any questions about our privacy practices or if you wish to exercise your rights, please contact us using the details provided below.